Cancelation and Refund Policy
Our customers may exchange or return their purchases within 14 days from the delivery date of the order under the following terms and conditions:
1. The goods to be replaced or returned are in good condition and can be displayed on their cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Shoes and accessories should be returned with original branded boxes, placed inside a parcel box when being shipped.
4. When trying on shoes please be careful not to leave traces on the shoe or damage the shoe box.
5. Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
6. Socks and underwear are non-refundable nor exchangeable.
7. You can change any product by choosing another size while taking care of the previously mentioned requirements.
8. Oud, incense, and their derivatives are neither returnable nor replaced.
9. perfumes external cover if it's removed will be not exchanged
For more return and exchange inquiries, please contact our customer service via:
Customer Service Number: Whatsapp (only for Returns & Exchange): +965 66633809
Period of exchange or return:
7 business days, will be refunded cash and the customer will be charged the fees of the shipment 2 kd except if there is a mistake in orders from zogha team side.